Terms & Agreement

Service Agreement

As a furniture retailer we strive for each customer to have the best shopping experience possible. To ensure that we have a trusted and valued relationship with each of our customers, America’s Furniture Warehouse constantly reviews each of our policies and procedures. We also team up with only the best furniture manufactures to guarantee that your product’s warranties and quality are up to our standards. Before purchasing anything from our website or retail store showrooms(s) please carefully read our terms and conditions. If you have any questions or concerns regarding our terms and conditions, please contact us right away. All our products are new, undamaged, and have specific warranties though each of their manufactures unless noted otherwise.

Disclaimer

America’s Furniture Warehouse takes full responsibility of ownership of all merchandise ordered until we receive the entire payment from the customer. Purchases must be PAID IN FULL for us to place any order or delivery, unless approved through management. In order to have a successful business we work close to all manufactures to make certain that all products advertised on our website or in our showroom are as accurate as they appear when received. Unfortunately, there may be small differences among exact furniture models and frames due to the inconsistencies of manufacturing and lighting. For instance, the wood color of a bedroom suite may appear darker in finish on our website than in person. Therefore, any questions or concerns that may arise regarding our advertised products must be discussed in full with our sales representatives before an order is placed, because our company is not responsible for such discrepancies. Also, customers are responsible for measuring the room or space, the purchased furniture is intended to go in. If the customer does not measure the furniture or space the furniture is intended to be placed in correctly, and the furniture does not fit, the customer is still responsible for paying a 15% restocking of the merchandise value at the time of purchase, and full round trip shipping costs.

Product Warranties

All Furniture sold through America’s Furniture Warehouse (either one of our showrooms or website www.americasfurniturewhse.com) is warranted through its authentic manufacture, not America’s Furniture Warehouse. Furthermore, all furniture is required by America’s Furniture Warehouse to be completely inspected at the time of delivery for damage and defects. Customers are required to inspect the assembly of all goods built by our delivery teams as well. If furniture becomes damaged over a period of time after merchandise is received please call us so we can assist you with your warranty claim. Warranties are complex and vary according to the furniture item type and the discretion of each manufacture. Customers have the choice to extend any warranty up until 5 years from purchase by adding our extended 5 year protection plan. If you have any questions about our advertised products warranties please contact us via email or phone.

Sales Tax

There is no sales tax charged except for the state of South Carolina which is 7% if you purchase online. If you purchase through our online website and then the ship to address is South Carolina YOU MUST pay sales tax. If you purchase any merchandise through our brick and mortar retail showrooms, you must pay North or South Carolina sales tax which may vary by location.  Although you do not have to pay sales tax in most states, you may be liable for recording your purchases and paying sales tax directly to your local state. 

Delivery & Shipping

In order to ship your merchandise in a fast, safe and reliable manor, we have set up strong partnerships with some of the best delivery companies across the nation. Furthermore to provide an excellent customer delivery experience, each product has been assessed to ship by a particular method. Once you purchase your furniture over the internet, or in one of our physical retail stores, you will receive your receipt via or email or in store, of purchase and a tracking number for your delivery. Also, shortly after purchase, customers will receive a phone call from one of our customer representatives to give you an estimated delivery time and to assure you that the information sent to us is accurate, such as your delivery address, name, product, etc. Although you can call or contact us at anytime, this a great time to talk to one of our representatives and ask any questions you may have about your delivery or product. We want you to feel completely safe and secure about your purchase. If for any reason anything seems strange about the delivery process, please contact us right away.

The three methods of shipping we have available are:

1)    Small Package

2)    Self Service Delivery

3)    White Glove Delivery

a)    Local

b)    Out of State


Small Package- Items purchased through America’s Furniture Warehouse online store ships smaller, non-heavy, and/or delicate items through UPS or FEDEX. Small package items may be classified as nightstands, accents, rugs, lamps or similar items. The speed of your delivery depends on the availability of your product and how close you are to one of our distribution warehouses. Your item will arrive at your home of residence 5-10 business days after it leaves our warehouse. You will be provided with a tracking number from UPS and FEDEX to keep up with the delivery of your product(s).

*On small packages you are not obligated to have an adult signature for delivered items. Therefore, we caution you that leaving a package at your door step is at the discretion of the delivery person. If you will not be home to receive the package or someone will not always be at your residence, the best thing to do is leave a note for the delivery company with your name, phone number, and stating that no signature will be needed. If you have any questions regarding small package deliveries please contact us via phone or email.

Self Service Delivery- This delivery method is for the larger and heavier furniture items purchased through our online furniture website which are unable to be shipped via UPS or FEDEX, and shipped through various freight carriers. We call this delivery “self service” because it is the customer’s responsibility to get the furniture off the freight carrier’s truck and into their home of residence. Furthermore, most of these items are large and heavy so they may require help lifting from family or friends.

If the furniture is considerably heavy or you do not want to lift the furniture off the truck and put on the ground, the delivery personnel can provide you with their lift gate service for only $40. For $40 this service includes the delivery personnel using a machine called the “lift-gate” to put all your purchases items from the truck to the ground. The delivery agents will not be responsible for the merchandise from this point forward.

Self Service Delivery Recommendations & Comments

  • Most self service deliveries have an average delivery timeframe of 2-4 week from the original purchase date to the actual delivery date. The delivery timeframe will vary according to your physical delivery location, your proximity to one of our distribution warehouses and the availability of each product.
  • Once your order arrives in our warehouse we will give you a call to schedule a specific delivery day for your furniture. Then once the order arrives in your area, the delivery teams will call you and set-up a 2-4 hour delivery window.
  • Allow at least a 1 hour cushion before and after the scheduled delivery time to account for any unpredictable events the delivery personnel may have.
  • If our delivery partners confirm a delivery appointment with you, and you miss the confirmed delivery appointment, you agree and are responsible for paying the extra charges for an additional delivery. This additional delivery fee could vary from 15-30% of your total purchase price.
  • Please carefully inspect the furniture at the time of delivery. Look over the box(s) of furniture to see if any damage is present. If you are concerned the product is damaged or packaged improperly, please write “product damaged” on the form the delivery personnel ask you to sign, and take a picture of any assessed damages. Make sure you take care of damages in this manner so we can easily resolve the issue.
  • We highly recommend that if you order fragile or heavier furniture, you have capable friends or family to assist you in handling the merchandise into your home of residence.
  • If you have any questions regarding our self service delivery please contact us via phone or email.

Out of State White Glove Delivery- This delivery service is the supreme delivery service. Your furniture product(s) will be delivered into your home of residence assembled. We highly recommend this “in home” experience for many large and delicate items, or any combination of items purchased. This service is very similar to our self service delivery except it is “turnkey”, meaning the customer is not physically required to handle the merchandise. More specifically our professional delivery team will safely and carefully assemble all purchased furniture, carry your furniture from the delivery truck to your room of choice, place the furniture in the specific area you have selected for the furniture, and set up all pieces needed. The white glove delivery service will cost a fraction more than our self service delivery program but makes the delivery and customer experience more enjoyable and a whole lot easier. ALL orders processed through our online website will be done through out of state delivery personnel. 

White Glove Delivery Recommendations & Comments

  • Most white glove deliveries have an average lead time of 2-5 week from the original purchase date to the actual delivery date. The delivery timeframe will vary according physical delivery location, your proximity to one of our distribution warehouses and the availability of your product.
  • Once your order arrives in our warehouse, we will give you a call to schedule a delivery day for furniture. Then once the order arrives in your area, the delivery team will call and set-up a 2-4 hour delivery window.
  • Allow at least a 1 hour cushion before and after the scheduled delivery time to account for any unpredictable events the delivery personnel or you may have.
  • If our delivery partners confirm a delivery appointment with you, and you miss the confirmed delivery appointment, you agree and are responsible for paying the extra charges for an additional delivery. This additional delivery fee could vary from 15-30% of your total purchase price.
  • Please carefully inspect the furniture at the time of delivery. Look over the piece(s) of furniture to see if it has any damage(s). If you are concerned the product is damaged, please write “product damaged” on the form the delivery personnel ask you to sign, and take a picture of any assessed damage(s). Make sure you take care of damages in this manner so we can easily resolve the issue.
  • If you have any questions regarding our white glove delivery service please contact us via phone or email.

Local White Glove Delivery- This delivery service is another supreme delivery service.  This delivery service is exactly like our out of state delivery service, except instead of using a third party delivery service; we will be delivering the furniture with our own company delivery teams and trucks. Whether you receive local or out of state white glove delivery, will be determined by your delivery address.  If your delivery address is within 100 miles of our warehouse or retail store locations (mainly located in North and South Carolina), you will be eligible for local delivery.  This option is at the discretion of our customer service team at your time of purchase.  If you have any questions regarding local and out of state white deliveries, please consult with our customer service team before purchasing. Your furniture product(s) will be delivered into your home of residence assembled. We highly recommend this “in home” experience for many large and delicate items, or any combination of items purchased. This service is very similar to our self service delivery except it is “turnkey”, meaning the customer is not physically required to handle the merchandise. More specifically our professional delivery team will safely and carefully assemble all purchased furniture, carry your furniture from the delivery truck to your room of choice, place the furniture in the specific area you have selected for the furniture, and set up all pieces needed.

Local White Glove Delivery Recommendations & Comments

  • Most local white glove deliveries have an average lead time of 1-4 week from the original purchase date to the actual delivery date. The delivery timeframe will vary according physical delivery location, your proximity to one of our distribution warehouses and the availability of your product.  Most local white glove deliveries are made when purchasing in our physical retail stores, which will be discussed in detail with one of our sales representatives during the sales process.
  • Once the item(s) of processed, our customer service team will let each customer an estimated arrival time of their merchandise. Then we will give call to schedule a delivery day for furniture. Then once the order arrives in your area, the delivery team will call and set-up a 2-4 hour delivery window.  The customer has the choice to choose a delivery day, but not a particular time.
  • Allow at least a 1 hour cushion before and after the scheduled delivery time to account for any unpredictable events the delivery personnel or you may have.
  • If our delivery team confirms a delivery appointment with you, and you miss the confirmed delivery appointment, you agree and are responsible for paying the extra charges for an additional delivery. This additional delivery fee could vary from 15-30% of your total purchase price.
  • Please carefully inspect the furniture at the time of delivery. Look over the piece(s) of furniture to see if it has any damage(s). If you are concerned the product is damaged, please write “product damaged” on the form the delivery personnel ask you to sign, and take a picture of any assessed damage(s). Make sure you take care of damages in this manner so we can easily resolve the issue.
  • If you have any questions regarding our white glove delivery service please contact us via phone or email.

 

Product Damages- To prevent the occurrence of delivering damaged merchandise our company goes through rigorous quality and inspection procedures. First the merchandise is thoroughly inspected before it leaves our distribution warehouses to make certain that all purchased items are in excellent condition when we receive them. Second, our delivery team and partner delivery companies are some of the best delivery experts to assure each customer a consistently great delivery service, regardless of which delivery service is chosen. These experts carefully package and ship the merchandise to reduce any further chance of damages. However, we are in the retail furniture business, and like any other business, damages do occur. For these rare occasions, our customer service team is well prepared to handle and resolve such issues. If for any reason, your merchandise is damaged, please notify our customer service team immediately. All damages must be reported and notated on delivery form at the time of delivery. In most situation pictures of the damaged products must be taken to determine whether the damaged was caused by delivery or a manufacture defect. Furthermore, before the merchandise is unloaded, please take time to ensure that all the paperwork is accurate and that the item(s) ordered is correct. These procedures will protect you because we are not responsible for any damages not reported at the time of delivery. In the instance that your merchandise does arrive damaged, the customer agrees to allow America’s Furniture Warehouse and/or the manufacture to resolve the issue. The resolutions may include, but not limited to repair the damaged item by a fully licensed furniture technician, send part replacements, both repair and send part replacements, or full product replacement, at no extra cost for the customer. If for any reason the customer refuses the merchandise and does not allow America’s Furniture Warehouse and/or the furniture manufacture the chance to resolve the issue the customer agrees to pay the purchase price minus a 15% restocking fee and round trip shipping cost if the merchandise is returned.

Cancellation Policy

Customer satisfaction is our #1 priority. If you order merchandise, you have the choice to cancel within 24 hours of the original purchase date without incurring any delivery costs or restocking fees and receive a full refund of the merchandise amount. In order to cancel, customer must call our service team @ (843)294-9994 so we can give you a cancellation number for reference.

Refund Policy

A number of items are sold though America’s Furniture Warehouse’s showroom and online website daily, and most orders are placed with our vendors immediately after purchases or processed in our warehouse immediately if in stock. Therefore, in order to keep an efficient delivery and order process for our valued customers, we must know about cancellations within 24 hours without the customer incurring any penalty or fee. If any order is cancelled after 24 hours of the original purchase date, the customer will only receive 85% of the total purchase price, and be responsible for paying a 15% restocking fee. Furthermore, If the merchandise has been shipped, or in transit, the customer cannot cancel or receive a refund without paying round trip shipping fees and a restocking fee of 15%. Also, any special orders, mattresses, bedding or pillows are non-refundable.

Return Policy

If for any reason you are not satisfied with you purchase you may return any item within (5) calendar days of being delivered to your home of residence or business.  Returned merchandise must be new and in unused condition. Special orders where custom fabrics or frames are ordered cannot be returned for any reason and are non-refundable. Likewise, any type of mattress or bedding product will not be allowed to be returned and is non-refundable. For all acceptable merchandise to be returned for a refund or exchange, please email us to receive a MSN (Merchandise Return Number), once the return is approved. After we authorize a return and provide you with an MSN, we will provide you with the correct return address. If any returned merchandise is not approved, and you do not receive a MSN, the merchandise cannot be accepted by our warehouse. Otherwise, if the merchandise is approved and received by America’s Furniture Warehouse you will be refunded the agreed upon amount. All returns will be subject to a 15% restocking fee and full round trip shipping cost incurred by America’s Furniture Warehouse. Furthermore, if the customer does not measure the space where the furniture will be placed, the customer will still be responsible for round trip shipping cost and a 15% restocking fee. Returns are only accepted unassembled, in their original box or plastic. If the merchandise was assembled it is no longer returnable unless approved by management of America’s Furniture Warehouse.

If the customer is not satisfied with the order or merchandise is damaged, they are required to follow these simple instructions to return merchandise back to America’s Furniture Warehouse, or the manufacturer:

  1. If the merchandise is damaged customers must inspect the furniture upon delivery, notify damages on any delivery forms signed, and take pictures of damages.
  2. Customer must email America’s Furniture Warehouse a request for an MSN (Merchandise Return Number) within (5) calendar days of receiving merchandise.
  3. MSN (merchandise return number) will not be issued until Bargain Bob’s Furniture receives written acceptance via email that they agree to pay calculated round trip shipping costs and 15% restocking fee.
  4. Return all items in unused condition and unassembled in original packaging.

Customers will not receive a full refund if:

  • The merchandise received is a different texture, color, or finish seen from our website pictures, a physical retail showroom, or described by our sales team members (there will be small discrepancies between exact products).
  • Customer receives wrong merchandise because they did not review original product sales receipt to make sure they selected the correct merchandise or shipping address(s) (we assume the information on the order conformation is correct, so it is the customers responsibility to notify us with any errors or inaccuracies to make changes accordingly)
  • The merchandise is determined by America’s Furniture Warehouse to be damaged or used by the customer.
  • The item returned is determined by America’s to be damaged as a result of the delivery company(unless delivered on our own company trucks through local white glove delivery service)
  • The merchandise is damaged and customer does not allow America’s Furniture Warehouse or the delivery agent the chance to resolve the issue.
  • The merchandise is damaged and the customer does not report the exact damages at the time of delivery (we assume that all furniture is in perfect condition when delivered, so it is the customer’s responsibility to thoroughly inspect and document anything that is damaged or appears unusual).
  • The customer(s) furniture does not fit properly because the customer did not accurately measure the dimensions of the furniture delivered or the space the furniture is to be placed in.