Delivery & Shipping

In order to ship your merchandise in a fast, safe and reliable manor, we have set up strong partnerships with some of the best delivery companies across the nation. Furthermore to provide an excellent customer delivery experience, each product has been assessed to ship by a particular method. Once you purchase your furniture over the internet, or in one of our physical retail stores, you will receive your receipt via or email or in store, of purchase and a tracking number for your delivery. Also, shortly after purchase, customers will receive a phone call from one of our customer representatives to give you an estimated delivery time and to assure you that the information sent to us is accurate, such as your delivery address, name, product, etc. Although you can call or contact us at anytime, this a great time to talk to one of our representatives and ask any questions you may have about your delivery or product. We want you to feel completely safe and secure about your purchase. If for any reason anything seems strange about the delivery process, please contact us right away.

The three methods of shipping we have available are:

1)    Small Package

2)    Self Service Delivery

3)    White Glove Delivery

a)    Local

b)    Out of State


Small Package- Items purchased through America’s Furniture Warehouse online store ships smaller, non-heavy, and/or delicate items through UPS or FEDEX. Small package items may be classified as nightstands, accents, rugs, lamps or similar items. The speed of your delivery depends on the availability of your product and how close you are to one of our distribution warehouses. Your item will arrive at your home of residence 5-10 business days after it leaves our warehouse. You will be provided with a tracking number from UPS and FEDEX to keep up with the delivery of your product(s).

*On small packages you are not obligated to have an adult signature for delivered items. Therefore, we caution you that leaving a package at your door step is at the discretion of the delivery person. If you will not be home to receive the package or someone will not always be at your residence, the best thing to do is leave a note for the delivery company with your name, phone number, and stating that no signature will be needed. If you have any questions regarding small package deliveries please contact us via phone or email.

Self Service Delivery- This delivery method is for the larger and heavier furniture items purchased through our online furniture website which are unable to be shipped via UPS or FEDEX, and shipped through various freight carriers. We call this delivery “self service” because it is the customer’s responsibility to get the furniture off the freight carrier’s truck and into their home of residence. Furthermore, most of these items are large and heavy so they may require help lifting from family or friends.

If the furniture is considerably heavy or you do not want to lift the furniture off the truck and put on the ground, the delivery personnel can provide you with their lift gate service for only $40. For $40 this service includes the delivery personnel using a machine called the “lift-gate” to put all your purchases items from the truck to the ground. The delivery agents will not be responsible for the merchandise from this point forward.

Self Service Delivery Recommendations & Comments

  • Most self service deliveries have an average delivery timeframe of 2-4 week from the original purchase date to the actual delivery date. The delivery timeframe will vary according to your physical delivery location, your proximity to one of our distribution warehouses and the availability of each product.
  • Once your order arrives in our warehouse we will give you a call to schedule a specific delivery day for your furniture. Then once the order arrives in your area, the delivery teams will call you and set-up a 2-4 hour delivery window.
  • Allow at least a 1 hour cushion before and after the scheduled delivery time to account for any unpredictable events the delivery personnel may have.
  • If our delivery partners confirm a delivery appointment with you, and you miss the confirmed delivery appointment, you agree and are responsible for paying the extra charges for an additional delivery. This additional delivery fee could vary from 15-30% of your total purchase price.
  • Please carefully inspect the furniture at the time of delivery. Look over the box(s) of furniture to see if any damage is present. If you are concerned the product is damaged or packaged improperly, please write “product damaged” on the form the delivery personnel ask you to sign, and take a picture of any assessed damages. Make sure you take care of damages in this manner so we can easily resolve the issue.
  • We highly recommend that if you order fragile or heavier furniture, you have capable friends or family to assist you in handling the merchandise into your home of residence.
  • If you have any questions regarding our self service delivery please contact us via phone or email.

Out of State White Glove Delivery- This delivery service is the supreme delivery service. Your furniture product(s) will be delivered into your home of residence assembled. We highly recommend this “in home” experience for many large and delicate items, or any combination of items purchased. This service is very similar to our self service delivery except it is “turnkey”, meaning the customer is not physically required to handle the merchandise. More specifically our professional delivery team will safely and carefully assemble all purchased furniture, carry your furniture from the delivery truck to your room of choice, place the furniture in the specific area you have selected for the furniture, and set up all pieces needed. The white glove delivery service will cost a fraction more than our self service delivery program but makes the delivery and customer experience more enjoyable and a whole lot easier. ALL orders processed through our online website will be done through out of state delivery personnel. 

White Glove Delivery Recommendations & Comments

  • Most white glove deliveries have an average lead time of 2-5 week from the original purchase date to the actual delivery date. The delivery timeframe will vary according physical delivery location, your proximity to one of our distribution warehouses and the availability of your product.
  • Once your order arrives in our warehouse, we will give you a call to schedule a delivery day for furniture. Then once the order arrives in your area, the delivery team will call and set-up a 2-4 hour delivery window.
  • Allow at least a 1 hour cushion before and after the scheduled delivery time to account for any unpredictable events the delivery personnel or you may have.
  • If our delivery partners confirm a delivery appointment with you, and you miss the confirmed delivery appointment, you agree and are responsible for paying the extra charges for an additional delivery. This additional delivery fee could vary from 15-30% of your total purchase price.
  • Please carefully inspect the furniture at the time of delivery. Look over the piece(s) of furniture to see if it has any damage(s). If you are concerned the product is damaged, please write “product damaged” on the form the delivery personnel ask you to sign, and take a picture of any assessed damage(s). Make sure you take care of damages in this manner so we can easily resolve the issue.
  • If you have any questions regarding our white glove delivery service please contact us via phone or email.

Local White Glove Delivery- This delivery service is another supreme delivery service.  This delivery service is exactly like our out of state delivery service, except instead of using a third party delivery service; we will be delivering the furniture with our own company delivery teams and trucks. Whether you receive local or out of state white glove delivery, will be determined by your delivery address.  If your delivery address is within 100 miles of our warehouse or retail store locations (mainly located in North and South Carolina), you will be eligible for local delivery.  This option is at the discretion of our customer service team at your time of purchase.  If you have any questions regarding local and out of state white deliveries, please consult with our customer service team before purchasing. Your furniture product(s) will be delivered into your home of residence assembled. We highly recommend this “in home” experience for many large and delicate items, or any combination of items purchased. This service is very similar to our self service delivery except it is “turnkey”, meaning the customer is not physically required to handle the merchandise. More specifically our professional delivery team will safely and carefully assemble all purchased furniture, carry your furniture from the delivery truck to your room of choice, place the furniture in the specific area you have selected for the furniture, and set up all pieces needed.

Local White Glove Delivery Recommendations & Comments

  • Most local white glove deliveries have an average lead time of 1-4 week from the original purchase date to the actual delivery date. The delivery timeframe will vary according physical delivery location, your proximity to one of our distribution warehouses and the availability of your product.  Most local white glove deliveries are made when purchasing in our physical retail stores, which will be discussed in detail with one of our sales representatives during the sales process.
  • Once the item(s) of processed, our customer service team will let each customer an estimated arrival time of their merchandise. Then we will give call to schedule a delivery day for furniture. Then once the order arrives in your area, the delivery team will call and set-up a 2-4 hour delivery window.  The customer has the choice to choose a delivery day, but not a particular time.
  • Allow at least a 1 hour cushion before and after the scheduled delivery time to account for any unpredictable events the delivery personnel or you may have.
  • If our delivery team confirms a delivery appointment with you, and you miss the confirmed delivery appointment, you agree and are responsible for paying the extra charges for an additional delivery. This additional delivery fee could vary from 15-30% of your total purchase price.
  • Please carefully inspect the furniture at the time of delivery. Look over the piece(s) of furniture to see if it has any damage(s). If you are concerned the product is damaged, please write “product damaged” on the form the delivery personnel ask you to sign, and take a picture of any assessed damage(s). Make sure you take care of damages in this manner so we can easily resolve the issue.
  • If you have any questions regarding our white glove delivery service please contact us via phone or email.

 

Product Damages- To prevent the occurrence of delivering damaged merchandise our company goes through rigorous quality and inspection procedures. First the merchandise is thoroughly inspected before it leaves our distribution warehouses to make certain that all purchased items are in excellent condition when we receive them. Second, our delivery team and partner delivery companies are some of the best delivery experts to assure each customer a consistently great delivery service, regardless of which delivery service is chosen. These experts carefully package and ship the merchandise to reduce any further chance of damages. However, we are in the retail furniture business, and like any other business, damages do occur. For these rare occasions, our customer service team is well prepared to handle and resolve such issues. If for any reason, your merchandise is damaged, please notify our customer service team immediately. All damages must be reported and notated on delivery form at the time of delivery. In most situation pictures of the damaged products must be taken to determine whether the damaged was caused by delivery or a manufacture defect. Furthermore, before the merchandise is unloaded, please take time to ensure that all the paperwork is accurate and that the item(s) ordered is correct. These procedures will protect you because we are not responsible for any damages not reported at the time of delivery. In the instance that your merchandise does arrive damaged, the customer agrees to allow America’s Furniture Warehouse and/or the manufacture to resolve the issue. The resolutions may include, but not limited to repair the damaged item by a fully licensed furniture technician, send part replacements, both repair and send part replacements, or full product replacement, at no extra cost for the customer. If for any reason the customer refuses the merchandise and does not allow America’s Furniture Warehouse and/or the furniture manufacture the chance to resolve the issue the customer agrees to pay the purchase price minus a 15% restocking fee and round trip shipping cost if the merchandise is returned.